From request to invoice in four steps
Every ride takes the same route through our system. That is what makes the proof possible afterwards.
- 1
Request
Via the form or the portal, or by phone. You give the pickup and delivery address, the preferred pickup time, the kind of shipment and the temperature condition. No patient data; the form says so as well.
- 2
Confirmation
By e-mail, with ride number, expected pickup and delivery time and rate. If the preferred time does not fit, we call before we confirm. A request that has not yet been confirmed shows as such in the portal.
- 3
Ride with proof
At pickup and delivery we record the actual time and have the recipient sign with name and role. The driver measures the temperature at pickup and at delivery and records it with the time and his name. Delay or deviation is reported immediately to the contact given.
- 4
Completion and invoice
The ride is closed with the record in the portal. Every ride has its own ride number, which appears on the invoice. A draft invoice never reaches you; you only see final invoices.
If you want to know exactly what is recorded and why, read quality and compliance. What a ride costs is on the rates page.
Customer portal
What you get back after a ride
Every client gets an account in our customer portal. It holds your requests and rides with their status, the packages per ride and, after pickup, the proof photos; the ride report and the invoice come by e-mail. Below is an example of such a ride.
Where you find it
- In the portal
- Your requests and rides with status, addresses and requested times; the packages with their status and the photos after pickup; your invoices.
- On the tracking page
- Progress per stop and the expected arrival time the driver passes on, without internal data.
- By e-mail
- The confirmation before we drive and, after the ride, the ride report with times, handover, temperature and packages.
Ride number
EXAMPLE-0042
Client: Example Organisation
- Collected
- 19:14
- requested 19:00
- Delivered
- 19:51
- requested before 20:00
- Packages
- 3 of 3
- collected and delivered per package
- Temperature
- 4.6 °C / 5.1 °C
- measured at pickup and delivery, condition 2-8 °C
- Handover
- Signed
- name and role of the recipient recorded
- Report and invoice
- By e-mail
- ride report as pdf; the invoice also in the portal
All data in this example is made up; it shows the view, not a ride that took place.
Request a ride
You give the pickup and delivery address, the preferred pickup time and the temperature condition. We confirm by e-mail with ride number, expected times and rate before we drive.