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Call 112 if someone is in acute, life-threatening danger or an ambulance is needed right now. UrgentX is not an ambulance service and does not transport patients.

Medical transport knowledge base

How medical transport works, which rules apply and what should be recorded for every journey. Written from practice, with references to the official sources.

What you will find here

An explanation per topic for anyone in a laboratory, pharmacy, hospital or out-of-hours GP service who deals with medical transport: what something is, when it applies, who is responsible for what and which rule or standard is the source. Each topic also shows which UrgentX service it relates to.

What this is not

Not a service page and not legal or medical advice. For an actual journey, the quotation or order confirmation and the terms it names apply.

Topics

Request a ride

You give the pickup and delivery address, the preferred pickup time and the temperature condition. We confirm by e-mail with ride number, expected times and rate before we drive.